Wednesday, August 03, 2005

サービス サービス??

What the hell is wrong with the service in this country!!?
Today I was in the bank, just making a deposit, and there was a line of at least 15 people and only ONE TRAINEE TELLER serving these people. It took at least 20 minutes just to get up the line, and i was gone in less than one minute once it was my turn !

Aggravated, i went to buy a coke (this was at the uni refectory) and it was EXACTLY the same story! it wasn't even peak hour! I waited 15 minutes just to get a coke ! I had half finished it by the time i had paid for it ! There were just two people there dawdling around, chatting half the time, while there are all these people waiting to be served!

As obnoxious as i found this (it put me in such a bad mood) just as weird was the relative apathy of the other customers! There I am with steam coming out my ears and they're just standing there silently. That's right, they weren't having conversations with their friends, they were just standing there like that's what should happen. JESUS man, this might only be at uni, but i found it 100% unacceptable!!! GRR!!!

UPDATE: I was talking about this later on with my next-door neighbour (who trains at jujutsu with me). She's from Perth, and she said that she noticed this same problem when she came to Canberra. She pointed out that it seems to be the 'public service' mentality that has seeped into every business in Canberra. That is, if it's not specifically one's job, one doesn't have to do it, regardless of whether it's common sense or if it would just make life easier. She said that in Perth there is more competition so they provide better service, but interestingly, in a place like Sydney there are so many people that many places are just guaranteed custom regardless of the quality of service, so the service is bad! It's all about finding the right balance.

In a place like Japan, the service is fucking ludicrous. They have so many people just begging to help you. But i suppose you get that when the population is so massive, and your average student's part-time wage is only ~850yen/hour...

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